We use UPS ground to ship most of our products. Standard UPS rates will be applied to your order. Shipping usually takes approximately 2-7 business days depending on shipping method.
However in the case of larger canvas rolls, a special trucking company may be be used to ship these items due to the heavy weight of the product. We will contact you regarding the shipping method and cost if your purchase requires a special trucking company for delivery.
Returns and Exchanges
We take pride in providing exceptional customer service. We will gladly accept items for return or exchange within 10 days of delivery that have not been used, altered, washed, cut or modified in any way. Please retain a copy of original invoice or packing slip. Unless the item(s) is defective OR we shipped you the incorrect item(s), the original shipping charges and return freight charges are the responsibility of the purchaser.
There is a 15% restocking fee for all returns and exchanges.
Refunds will be issued to your credit card for the value of the merchandise and any sales tax you may have been charged. When we actually receive the item(s) back in our warehouse, we will then credit your credit card account for the product(s).
Please contact us at 1-714-572-8400 for more information.
Although Textiles For You makes every effort to avoid delays in shipping, occasionally an item ordered may be out of stock. We will notify you immediately by email or phone of approximate ship date under such circumstances.
Textiles For You is required by law to charge California residents 8.00% sales tax. Sales tax will be automatically added to orders shipped within the State of California. All orders shipped outside of California are not taxable.
Together with the electronic commerce community, Textiles For You has taken every measure to ensure that shopping online with us is as secure as ordering from a catalogue or making a purchase from a shop.
The technology involved is called SSL (Secure Socket Layer), and was developed by Visa, MasterCard and other major electronic commerce players to safeguard the online shopping consumer. The credit card number you enter into our order form is encrypted automatically, transmitted in this encrypted format across the Internet, and then decoded once it gets to us.
Ordering online is safe, fast and convenient however, some of our products may not be orderable through our website. To order products not orderable online or to order any of our products Textiles For You is happy to accept Phone, email or fax orders. Please email us at firstname.lastname@example.org with your phone number, along with the best times to call, OR call us at 1-866-234-2096, M-F 9am-5pm PST, OR send us a FAX to 1-714-572-8403.
Textiles For You gladly accepts Visa, MasterCard, AMEX & Discover through our online store. To pay by credit card simply enter your credit card information in the “Method of Payment” section of the order form using our secure system. We also accept purchase orders for products not ordered through our website.
Questions? We are available to answer inquiries or concerns. Please contact us at email@example.com or call 1-866-234-2096.